Support and access

Start with the type of help you need.

Access the Auctrail application, review onboarding information, or find the correct path for platform support and agency setup.

01

Client access

Sign in to your agency workspace to manage cases, assets, departments, reports, and disposition records.

Open client login
02

Technical support

Use your approved Auctrail support channel for application issues, account access, and hosted-environment assistance.

Support contact pending
03

Agency setup

Discuss onboarding, departments, user roles, data import, label workflows, reporting, and the agency's current surplus process.

Contact details pending
GovDeals bulk-upload prerequisite
GovDeals Bulk Asset Upload is an account-enabled feature and may not be active by default. The agency's authorized GovDeals account must have that capability enabled by GovDeals before using an Auctrail GovDeals-compatible export.